Terms of Service

Part I: Website Terms of Use

1.1 Acceptance of Terms

By accessing or using hillarylinmd.com (the "Website"), operated by Hillary Lin, MD ("Dr. Lin," "we," "us," or "our"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree to these Terms, please do not use the Website.

1.2 Permitted Use

You may use the Website for lawful purposes only. You agree not to:

• Use the Website in any way that could damage, disable, or impair the Website or interfere with any other party's use
• Attempt to gain unauthorized access to any portion or feature of the Website or any connected system
• Harvest or collect email addresses or other contact information from the Website
• Use the Website to transmit any unsolicited or unauthorized advertising, promotional materials, or spam

1.3 Intellectual Property

All content on this Website, including articles, podcast episodes, images, graphics, course materials, newsletters, and other materials, is owned by Hillary Lin, MD or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission. Personal, non-commercial use with proper attribution is permitted.

1.4 Educational Content Disclaimer

Content published on this Website (including articles, newsletter archives, podcast episodes, and social media) is for informational and educational purposes only. It does not constitute medical advice, diagnosis, or treatment. Viewing Website content does not create a physician-client relationship. Always consult a qualified healthcare provider for medical decisions.

1.5 Newsletter

By subscribing to The Longevity Letter or any other newsletter, you consent to receive email communications from us. You may unsubscribe at any time by clicking the unsubscribe link in any email we send. We do not sell subscriber lists.

1.6 Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, privacy practices, accuracy, or availability of such websites. Your use of any third-party website is at your own risk and subject to that site's terms.

Part II: Telemedicine Medical Services

This Part II applies to clients receiving telemedicine medical services from Hillary Lin, MD. Medical services are available only to individuals who are physically located in a state where Dr. Lin holds a valid, active medical license at the time of each service visit.

Current medical-service states: California, Florida, Illinois, Massachusetts, Michigan, Mississippi, North Carolina, New Hampshire, New York, Texas, Utah, Washington. Final eligibility and licensure availability are confirmed at the time of service. NPI: 1023403904.

2.1 Scope of Medical Services

Telemedicine services may include clinical consultation, assessment, diagnosis, prescription management, laboratory ordering, and follow-up care, as clinically appropriate and as determined by Dr. Lin's professional judgment. All telemedicine services are held to the same standard of care as equivalent in-person medical services.

2.2 Client Location and Eligibility

You represent and warrant that you are physically located in a licensed state at the time of each service. You agree to confirm your physical location at the start of each visit. Services provided to individuals outside current medical-service states are strictly prohibited. Misrepresentation of your physical location may result in immediate termination of services and may constitute a violation of law.

2.3 Telemedicine Informed Consent

Before receiving telemedicine services, you are required to review and agree to our Telemedicine Informed Consent. That document is incorporated by reference into these Terms and governs the clinical aspects of your care, including technology limitations, privacy, and your rights as a client receiving care via telehealth.

2.4 HIPAA and Privacy

Dr. Hillary Lin, MD operates as a HIPAA-covered healthcare provider. Protected Health Information (PHI) from medical services is handled in accordance with the medical practice's privacy practices and the Notice of Privacy Practices provided during patient onboarding. The website Privacy Policy describes general website, newsletter, coaching, and program data practices. Our platform uses HIPAA-compliant technology designed to protect health information where HIPAA applies.

2.5 Prescribing Policy

Dr. Lin may prescribe medications as clinically appropriate. Prescriptions are subject to applicable state and federal law, DEA regulations, and Dr. Lin's clinical judgment. Certain medications may require an in-person visit or additional review. Dr. Lin reserves the right to decline any prescription request. Prescriptions for weight management, hormone therapy, peptides, and other specialty categories are subject to additional clinical evaluation requirements.

2.6 Emergency Services Disclaimer

Telemedicine is not suitable for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Dr. Lin does not provide emergency medical services and telemedicine is not a substitute for emergency care.

2.7 Limitation of Liability (Medical Track)

To the maximum extent permitted by applicable law, Dr. Hillary Lin, MD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of telemedicine services. Our total liability for any claim arising from telemedicine services shall not exceed the amount you paid for services in the three months preceding the claim.

This limitation does not apply to: (1) gross negligence or intentional misconduct; or (2) liability that cannot be limited under applicable law, including applicable state medical liability statutes.

Important notice: Medical malpractice liability is subject to state-specific statutes and caps. The limitations above are intended to apply only to the extent permitted under the law of the state in which services were rendered. Nothing here limits any rights you have under state medical liability law.

Part III: Health Coaching Services

This Part III applies to clients receiving health coaching services. Health coaching is available to clients in any U.S. state. Clients outside current medical-service states may receive coaching services only, not medical services.

3.1 Nature of the Coaching Relationship

Health coaching services constitute an educational and supportive relationship, not a medical, clinical, or therapeutic relationship. Hillary Lin, MD is a licensed physician in certain states. However, health coaching services do not constitute the practice of medicine and do not create a physician-patient relationship.

By engaging in health coaching services, you acknowledge and agree that:

• No physician-patient relationship is established
• No medical advice, diagnosis, treatment, prescription, or referral is being provided
• Coaching content is educational and informational, not clinical
• You are solely responsible for decisions you make about your health

3.2 Longevity Strategy Coaching Tiers

Longevity Strategy Coaching is an education, structure, and accountability service. Core provides the productized program: intake, a baseline report, a dashboard and tracker, weekly adaptive reports, education modules, and prompts to help you ask better questions of your own clinician. Core does not include one-on-one access, replies to messages, or calls.

Guided adds a structured weekly check-in with one bounded response from Hillary each week. Private adds deeper, higher-context strategy work. Internal review of program outputs for quality and safety may happen at any tier and is not personal medical review or a promise of individual attention beyond the tier you purchased.

If you upload labs, scans, records, or biomarker data, we organize it as source material and may reference it in educational content and clinician-question prompts. This is metrics literacy, not medical interpretation. Decisions about testing, medications, and treatment belong with you and your licensed clinician.

Medical services are separate. In limited cases, and only where Hillary Lin, MD is licensed and able to serve you, you may be separately offered medical services through distinct medical-practice workflows, with their own consent, records, and terms. Coaching and medical care are separate services, and nothing in coaching converts into medical care automatically.

3.3 Health Coaching Agreement

Before receiving coaching services, you are required to review and agree to our Health Coaching Agreement. That document is incorporated by reference into these Terms and governs the scope, limitations, and disclaimers applicable to coaching services.

3.4 State-Specific Coaching Disclosures

Note: Coaching services may be available in any U.S. state, including states where Dr. Lin also offers medical services, when the purchased service is clearly designated as coaching. If you are seeking diagnosis, treatment, prescriptions, lab ordering, or other medical services, you must use the Medical Track and be physically located in a state where Dr. Lin is authorized and able to provide care at the time of service. Coaching does not become medical care merely because you are located in a medical-service state.

3.5 No HIPAA Obligation (Coaching Track)

Health coaching services are not covered under the Health Insurance Portability and Accountability Act (HIPAA). Your coaching information is protected by our Privacy Policy but is not subject to HIPAA-mandated protections applicable to medical records. By engaging in coaching services, you acknowledge this distinction.

3.6 Your Responsibility for Medical Care

You agree that you are responsible for maintaining your own medical care with a licensed healthcare provider. Coaching does not replace medical care. You represent that you have access to a physician or healthcare provider for your medical needs.

3.7 No Guarantee of Results

Health outcomes vary by individual. No particular outcome, result, weight loss, cure, or health improvement is guaranteed by participation in health coaching. Testimonials from prior clients represent individual experiences and may not be typical.

3.8 Limitation of Liability (Coaching Track)

To the maximum extent permitted by applicable law, Hillary Lin, MD and any related coaching entity shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your participation in coaching services or your use of any coaching information provided.

Our liability is limited to the fees paid for the specific coaching session or program at issue. Health coaching services are not medical services and are not subject to medical malpractice standards.

Part IV: General Provisions

4.1 Cancellation and Refund Policy

Consultation appointments: Appointments cancelled with less than 24 hours notice may be charged a cancellation fee at Dr. Lin's discretion. Emergency cancellations are considered individually.

Rendered services: Fees for services that have been provided are generally non-refundable. If a technical failure on our end prevents a scheduled telehealth visit from occurring, a full refund or complimentary reschedule will be offered.

Membership and subscription plans: Cancellation and pro-rata refund terms for any ongoing membership or subscription plan are specified in the applicable membership agreement provided at enrollment.

4.2 Indemnification

You agree to indemnify and hold harmless Hillary Lin, MD and her affiliates, agents, and representatives from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising from: (1) your use of the Website or services; (2) your violation of these Terms; or (3) your misrepresentation of your physical location or eligibility for services.

4.3 Dispute Resolution

We encourage you to contact us first with any concerns at hello@hillarylinmd.com. For disputes that cannot be resolved informally, the parties agree to attempt mediation before pursuing other legal remedies.

For disputes arising from health coaching services, any unresolved claim shall be submitted to binding arbitration under the rules of the American Arbitration Association, except that either party may seek emergency injunctive relief in a court of competent jurisdiction. All claims must be brought in your individual capacity, not as a class member.

For disputes arising from medical services, dispute resolution is governed by the applicable laws and medical practice statutes of the state in which services were rendered. Nothing in this section limits your rights under state medical liability law.

4.4 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles, except where superseded by the mandatory law of the state in which medical services were rendered.

4.5 Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via the Website or email. Your continued use of the Website or services after any changes constitutes acceptance of the updated Terms. The "Last Updated" date at the top of this page reflects the most recent revision.

4.6 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

4.7 Contact

If you have questions about these Terms, please contact us or email hello@hillarylinmd.com.