Privacy Policy

This Privacy Policy describes how Hillary Lin, MD ("we," "us," or "our") processes personal information collected through our website hillarylinmd.com, our newsletter The Longevity Letter, coaching intake and program workflows, and related digital properties (collectively, the "Service").

Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, phone number, state of residence, and any information you provide through our contact or intake forms.
• Newsletter subscription data: Email address and newsletter preferences when you subscribe to The Longevity Letter or The CareCore Stack.
• Coaching intake and program data: Goals, habits, health history you choose to describe, check-in responses, uploaded lab results, records, biomarkers, wearable summaries, and other information you choose to share in a coaching context.
• Generated coaching materials: Baseline reports, dashboards, weekly reports, check-in summaries, and clinician-question prompts generated from information you provide.
• Payment and transaction data: Purchase, subscription, and billing information processed by our payment providers. We do not store full payment card numbers on this Website.
• Usage data: Information about how you interact with our website, including pages viewed, time spent, and referral sources.
• Device information: Browser type, operating system, IP address, and device identifiers.

How We Use Your Information

• To send you newsletters and content you've subscribed to
• To respond to inquiries submitted through our contact form
• To run coaching programs you request, including intake, reports, dashboards, check-ins, educational content, and clinician-question prompts
• To process payments, subscriptions, cancellations, and account support
• To improve our website, content, coaching materials, and service quality
• To analyze website usage and trends
• To comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share information with service providers who help us operate the website, deliver newsletters and transactional emails, process payments, schedule visits, run analytics, store files and program records, and provide cloud workspace tools. These providers process information on our behalf under their own security and privacy commitments.

Cookies & Tracking Technologies

We use cookies and similar technologies to analyze website traffic and improve your experience. You can control cookie preferences through your browser settings.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

Coaching Data and Medical Records

Coaching data is handled as part of the coaching program workflow and is governed by this Privacy Policy and the Health Coaching Agreement. If you are ever a patient of an affiliated medical practice, your medical records are governed by that practice's own privacy practices and applicable law, including HIPAA where applicable. Coaching data on its own is generally not covered by HIPAA.

Uploaded labs, records, and biomarkers in a coaching program are stored as source data you provide. We may use them to support education, metrics literacy, program reports, and prompts you can bring to your own clinician. We do not use coaching data to diagnose, treat, prescribe, order labs, or medically interpret your health.

Data Retention

We retain your personal information and coaching records for as long as necessary to fulfill the purposes outlined in this policy, support your account, comply with legal and accounting obligations, resolve disputes, and improve service quality. We may delete, de-identify, or aggregate information when it is no longer needed, subject to applicable law.

Children

Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us.